Welcome to Parkster, how can we help you?

This feature is available to private customers who want to report expenses to their employer. This means that you can choose to park Personal or via At work. This creates two separate invoices, where the invoice for expenses made via the Service can be submitted to the employer. You are responsible for payment for both invoices whether they are 'Personal' or 'At work'. It is never the employer or the company that becomes responsible for payment. On 'My Pages', you can choose a payment method for 'At work'. You must specify a payment method for your personal invoice and a payment method for the At work invoice. It does not automatically become the same payment method if one changes. 

Circle K Corporate Card as a payment method If you have started your ticket for the service and have not had the opportunity to cancel it at the time of starting, it is not possible to change the cost center afterwards. If you have started a ticket as Personal one that should have been for At work, it is also not possible to change the cost center during ongoing or completed parking. If the cost is allocated to the wrong cost center, we advise you to contact your employer for internal handling.

As part of Parkster Complete, the option to share receipts is included. Right after completing a parking session or later in the app, you can have you receipt sent to you. It will be sent to your email address registered on the account. When can I share my receipt? You can do this immediately after completing the parking by pressing the 'Share receipt' button. Share receipt afterwards via the app: 1. Go to 'Tickets' and then 'Receipts'. 2. Access the ticket for which you want to receive the receipt. 3. Press 'Send receipt'. A confirmation notification will appear, and you can dismiss it by pressing 'ok'. Where does my receipt go? We generate a PDF that will be sent to the email address registered on the user's account. Therefore, you must have an email address added to your account in order to share a receipt.  What if I want to share a receipt but don't have an email address? In that case, you will receive an error message prompting you to add your email address.

To pay for your parking tickets with your Circle K Business Card, you need to have an At work account. You can read about how to activate the service here. Afterwards, when you start a ticket via the Parkster app, you choose to park via At work. Then all your parking costs will be added to your invoice from Circle K.

Parkster and Circle K have entered a collaboration to simplify parking payments for all those who park in business. This has been a long-awaited feature for Circle K's corporate customers. This collaboration is the first of its kind in Sweden In essence, the collaboration allows corporate customers to easily link their Circle K Business Card when parking for business purposes in the Parkster app. Up until now, payments have been made at a parking meter, where receipts needed to be kept and then reported. This solution eliminates the risk of lost receipts and significantly reduces administration, while also making the process quick and smooth.

Parkster and Circle K have entered a collaboration to simplify parking payments for all those who park via work - something that has been in demand for a long time by Circle K's corporate customers. The collaboration is the first of its kind in Sweden. In order to register the Circle K Business Card as a payment method, you need to have an At work account with Parkster as well as a Circle K Business Card. Terms for Circle K Business Card * Can only be registered by customers who have a Circle K Business Card approved for parking payment. * Debiting is done immediately after the parking is completed to the registered Circle K Business Card. Invoicing is then done according to the applicable terms. If you wish to apply for a Circle K Business Card, you can do so here.

Attempts of fraud related to incorrect QR codes on signs, SMS messages pretending to be from a company, and emails with various prompts are becoming increasingly common. Unfortunately, this also appears in the parking world. Parkster naturally wants to help you recognize potential fraud attempts and what you should be particularly vigilant about. How does Parkster communicate? Parkster can send different types of communications depending on the purpose. Below you will find the types of communications we may send: * Welcome email - When you register an account with Parkster, we will send you two emails welcoming you as a user and providing you with all the information you need for a smooth parking experience with Parkster. * Newsletter - If you have chosen to receive newsletters, we will send these to you when we have exciting news to share. * SMS about invoice on the way - When you are a new customer with us or have not used Parkster for a while and have paper invoice as your payment method, you will receive an SMS from us informing you that an invoice has been sent to you. It will indicate the postal code and city registered on your account. * SMS about unopened invoice - If you have email invoice as your payment method and have not opened your invoice within a few days after billing, you will receive an SMS reminding you of this. * Email about upcoming card debit - If you have an account with Parkster with card charging as your payment method, you will receive an email the day before (16th of each month) the charge is processed. The email will include a summary of all parking instances that the charge will cover. * Email with invoice - If you have chosen email invoice as your payment method, you will receive your invoice to the email address registered on your account. The email will come from our invoice provider Billogram. * Email about postponed debit - If the total amount to be invoiced is less than 25 kronor, the billing will be postponed to the next month. However, billing will occur at least once per quarter. If you are a new customer, billing will always occur the following month. If you have an email address registered on your account, an email will be sent with information that the billing has been postponed. * Email about card debit - If you have card charging as your payment method, you may receive an email reminding you that the validity period is about to expire. You are thus encouraged to add a new payment card to ensure future charges can be processed. * Failed card debit - If we have been unable to charge your payment card for various reasons when you have card charging as your payment method, an email will be sent to you (if this is registered on your account). It will outline potential reasons for the failed charge. * SMS reminder - If you have an unpaid and overdue invoice, you will receive an SMS informing you of this. You always have the option to check all your invoices via My Pages. * SMS about blocked account - If there are unpaid and overdue invoices, your account may be blocked. In connection with this, you may receive an SMS with information. There may also be other reasons for a blocked account that trigger an SMS to you. * SMS - Sometimes we may send a link to your invoice via SMS, but please note that this is only done in cases where you have already been in contact with us regarding a specific matter. If you do not recognize the reason for receiving such an SMS, you should never open the link.   Please note that Parkster will never ask you to: * Provide your card details * Provide your password * Download an app for a third party Our contact information * If you receive an SMS from Parkster, 'Parkster' will appear as the sender. * If you receive an email from our customer service, it will be from the email address kundtjanst@parkster.se (for businesses, it is foretag@parkster.se) * If you receive an invoice to your email from Parkster, it will be from the email address system@billogram.com (our invoice provider is Billogram) * If you receive a call from Parkster, it will be from the number 0775-33 30 30 (for businesses, it is 0775-33 30 00) * If you receive an email about upcoming card charges, failed charges, or postponed charges, it will be sent from no-reply-charging@parkster.se * If you receive a newsletter from Parkster, it will be from the email address no-reply@parkster.se * If you receive a parking certificate from Parkster, it will be from the email address no-reply@parkster.se If you suspect that your account information with Parkster has been exposed, you should reset your password immediately. Are you unsure whether a communication is legitimate or suspect that someone is pretending to be Parkster? Please contact us immediately so we can address it promptly.

If you are unable to park the most common reason for this is related to your internet connection. Please ensure that you have coverage and internet access. We also recommend restarting your mobile device and try to change location if the coverage is poor where you are standing. If you have done all of this and still have issues, you can contact us at 0775-33 30 30. We are available on weekdays from 07:00 to 20:00 and on weekends from 08:00 to 18:00.

We appreciate that you want to give us feedback. It is thanks to our customers' input that we get the opportunity to continue to develop and become even better. If you have any suggestions for improvement, you can submit them via our contact form and choose "Feedback" as the subject. You can find the form under 'Contact us' at the bottom right. Thank you for sharing your opinions and improvement suggestions 💚

If you have not selected the correct zone code, licence plate number, or parked incorrectly in a parking area, you will receive a parking fine from the parking warden. Parkster does not monitor parking spaces and therefore does not issue parking violation tickets. If you believe that the parking fine has been issued incorrectly and you had a valid ticket via Parkster, please contact us at kundtjanst@parkster.se with a description of what happened. We are happy to receive evidence of the ticket as well as a receipt or a screenshot of the active ticket at the time. We can then investigate the matter and the reason for the ticket. Do you wish to appeal the ticket? Then we refer you to contact the issuer. Information on how to proceed can be found on the back of the fine. If you need a receipt for your ticket, you can download it via My Pages. Please note that the current signage on-site applies and that you always need to provide the correct registration number and choose the right parking spot when starting your parking.

If you want to get in touch with us by phone, we are available: Weekdays 07:00-20:00 Weekends & holidays: 08:00-18:00 Number: 0775 - 33 30 30 You can email us at any time of the day at kundtjanst@parkster.se for questions regarding parking in Sweden and at kundendienst@parkster.com for parking in Germany and Austria.

At work is available to facilitate expense reporting for customers who want to report expenses to their employer. This means that you can have two options for your private account, park 'Personal' or 'At work. This creates two separate invoices where the invoice for expenses made via 'At work' can be submitted to the employer. Activate 'At work' via the app When you start a new parking session in the app, you can choose whether the parking should be done 'Personal' or via 'At work'. Clicking on the 'At work' button will bring up information about the function, and you can choose to activate the service by entering the name for your account. After that, you can choose to start your parking via 'At work'.  Activate 'At work' via My Pages When logged in, you can activate the service via 'Settings' and then choose 'At work'.