Welcome to Parkster, how can we help you?

Parkster Complete is a package of smart features for an extra helpful parking app such as overpayment protection, family account, and receipt sharing. By activating the additional service via the app or through My Pages, you gain access to a smoother parking experience. Complete costs 5 SEK per completed parking where the ticket cost exceeds 0 SEK. A cancelled ticket or a ticket without cost herefore have no Complete fee. If you terminates Complete during an ongoing parking, this parking is not considered a Complete parking and no Complete fee is added. Parkster Complete can be activated and deactivated whenever you wish, there is no binding period or notice period. The total cost for the parking ticket and Complete fee is displayed in the app after the parking is completed and on the receipt. In the app view for starting a ticket, the Complete fee is shown under the 'Fee and cost Information'. The Complete fee is also displayed when you accesses an active ticket. What's included in Parkster Complete? Overpayment Protection - read more here Everyone can sometimes forget to end a ticket. This can be avoided by reminding you to end the ticket when leaving the location if you have forgotten to do so. Direct payment You have the option to choose between paying your fee after each completed ticket (via debit or credit card or Apple Pay) or paying monthly via paper invoice, email invoice or debit or credit card. Family Account - read more here Are there multiple drivers in the family? With Parkster's Family Account, you can gather up to 4 people and let one person handle the payment on a consolidated invoice. Smooth, right? Parking abroad -  read more here  Park with Parkster when you travel.  Climate Support - read more here You can activate Complete in the app via the menu or via our website through My Pages. Would you like to read more about Complete and all the exciting features? Do so here!

As part of Parkster Complete, the smart feature overpayment protection is included. Everyone can sometimes forget to end a ticket. This can be avoided by receiving a notification to end the ticket when you leave the location, in case you forgot to do so. How does it work for iOS? When you start your parking, we register a geofence (a geographic area) around your position. When we detect that you are leaving that area, we check if you are in a car. If so, a notification appears on your phone warning that you may have forgotten to end your parking. You need to allow our app access to the phone's 'Motion & Fitness' and access to the phone's position in the background. These questions come up when you make your first parking after Plus has been activated. 'Motion & Fitness' is used to determine if you are in a car. Your position in the background is used because we need to register a geographic area around your position to determine if you have left your parking space. You can end your ongoing ticket via the notification warning that the ticket has not been ended. To see the 'End' button, depending on your iPhone, you either need to press firmly or tap and hold on the notification. If you tap the notification normally, the Parkster app opens. If you wish to turn off overpayment protection, you can do so via the Parkster Plus menu in the app. How do I activate Motion & Fitness? Go to your phone's Settings. Scroll down until you find 'Parkster' and click on it. Under 'Location', choose 'Always'. Make sure 'Motion & Fitness' is checked. How does it work for Android? When you start parking, we register a listener that is triggered when the phone believes you have driven away in a car. When this happens, a notification appears on the phone warning that you may have forgotten to end your parking. For Android 10 or higher, you need to allow our app access to your 'Physical Activity'. This question comes up when you make your first parking after Plus has been activated. We need access to it to detect if you leave the parking space in a car. For Android 9 or lower, you do not need to allow anything special. How do I activate Physical Activity? Go to your phone's Settings. Then find the settings for Parkster. This is done slightly differently on different phones, but it is common to have an option called something like 'Apps and notifications'. Click on 'Parkster' and then 'Permissions'. Choose 'Physical Activity' and then click 'Allow'. If you wish to turn off overpayment protection, you can do so via the Parkster Plus menu in the app.

Absolutely! You choose your payment method by logging into My Pages. Or via the app under My Pages in the menu. Change payment method for your Parkster account via the app 1. Click on More in the menu 2. Click on 'My Pages' and select your desired payment method under 'Payment Method' 3. Your payment method is now saved Change payment method for Family Account via the app (to be done by the account administrator) 1. Click on More in the menu 2. Click on 'My Pages' and then 'Manage your account' 3. Under payment methods, click on 'Click here to change the payment method for your family account' 4. Select your desired payment method and save your choice

With Parkster Complete, the option to create a Family Account is included. One member of the family creates the Family Account and then invites up to 3 family members (4 including themselves). As a member of the Family Account, you can choose to link a parking ticket to the Family Account. All tickets linked to the Family Account are invoiced to the administrator of the Family Account, who is also responsible for payment. Please note that Plus must be activated for all connected family members. Do you want to know how to create a Family Account? Click here.  

With Parkster Complete, it is possible to create a Family Account. Do you wish to terminate your family account? Delete via the app 1. Go to 'More' in the menu 2. Choose 'Family Account' 3. Click on 'Close Family Account' and confirm If you have unpaid invoices, the account will be deactivated and a final invoice will be generated. Once this invoice is fully paid, the account will be deleted automatically. Delete via My Pages Log in as the Family Administrator and then click on 'Close family account.' When the administrator deletes the family account, the members are automatically removed. Members are informed via email that the Family Account has been deleted. If all invoices are paid, the family account is closed immediately. If there are unpaid invoices, the account will be deactivated and a final invoice will be generated. Once this invoice is fully paid, the account will be deleted automatically.

With Parkster Complete, the option to create a Family Account is included. One member of the family creates the Family Account and then invites up to 3 family members (4 including himself). How do I create a Family account? Family account is created via the App under More and then Family account. Name the family and create an account.  Only the family administrator - the person responsible for the payments, can invite members to the family account. The invitation is sent via SMS or email and is sent by the administrator via the app or My pages. Through a link in the invitation, the person receives information about the family account and can then link an existing Parkster account to it. If you don't have a Parkster account, you create one there and then. If you do not want to join a family account, you simply ignore the invitation. An invitation that has not yet been responded to will appear as 'Waiting for Response' to the administrator. If the administrator wants to withdraw an invitation, this is done via the app or My pages. The invitee then receives an error message when trying to join the family. The administrator is informed via e-mail when a member has accepted the invitation to the Family Account.  Via the App The administrator adds family members by going to More then Family Account. Then click on 'Add family member' and invite a member via email or phone number. The family member then receives an invitation via email or SMS. Via My pages The administrator logs in as family admin and then goes to 'Family members'. There, choose whether the invitation to the family member should be sent via e-mail or phone number.

With Parkster Complete , it is possible to create a Family Account. One member of the family creates the Family Account and then invites up to 3 family members (4 including themselves). As a member of the Family Account, you can choose to link a parking ticket to the Family Account. All tickets linked to the Family Account are invoiced to the administrator of the Family Account, who is also responsible for payment.  Please note that Complete is activated for all connected family members. When you are connected to a Family Account, you can choose to link the ticket to the Family Account when starting a parking session. When you select 'Family', the cost of the ticket is linked to the Family Account and invoiced to the administrator. 

Parkster is trying to contribute and do its part to help the climate, both in the long term and the short term. We are aware that in order to use our service, one needs to drive to the parking space, and what we want to do to compensate for the journey to and from this is to plant trees - which is a part of Parkster Complete. One tree is planted for every 20 parkings made via Parkster Complete.  For the tree planting, we have a collaboration with the organization The Perfect World Foundation. They are doing an amazing job for animals and nature in crisis. Their goal is to create a sustainable future for our planet, and we at Parkster are proud to be contributing. So far, we have contributed to the planting of approximately over 2 million trees. This includes mangrove trees that have been planted in Kenya.  In addition to tree planting, Parkster also does other things to do our part. Those with company cars drive electric cars, and we offset the carbon emissions from the flights taken by Parkster's employees. Read more here about Parkster's contribution to the climate 🌳

Only the administrator of the Family Account can invite members. The invitation can be sent via SMS or email through the app or My Pages. Through a link in the invitation, the person receives information about the family account and can then connect an existing Parkster account to it. If they do not have a Parkster account, they can create one there and then. If they do not want to join a family account, they can simply ignore the invitation. An unanswered invitation is displayed to the administrator as 'Waiting for response'. The administrator can also withdraw an invitation through the app or My Pages. The person who previously received the invitation will then receive an error message if they try to join the Family Account. The administrator is informed via email when a member has accepted the invitation to the Family Account. Via the app 1. Tap on 'More' and select 'Family Account'. 2. Tap on 'Add family member' and enter a phone number or email for the person to be invited. 3. Tap on 'Send invitation'. To withdraw an invitation, tap on the relevant invitation and press 'Revoke invitation'. Via My Pages 1. Log in as Family Administrator. 2. Go to 'Family Members' in the menu on the right. 3. Enter a phone number or email for the person to be invited. 4. Click on 'Send invitation via...'. To withdraw an invitation, go to the same page and under 'Current invitations', click on the trash can icon next to the relevant invitation you want to withdraw.

Using the app 1. Press 'More' and select 'Parkster Complete'. 2. Press 'Cancel Complete'. 3. Press 'Cancel Complete' to confirm the cancellation. You will also have the opportunity to provide feedback on why you wish to end Complete. We would love to hear more if there is anything we could have done better. Using My Pages 1. Log in to My Pages and go to 'Complete' further down on the homepage. 2. Click on 'Deactivate Complete'.

Parkster Complete is a package of smart features for an extra helpful parking app, such as overpayment protection, Family account, direct payment and receipt sharing. By activating the additional service via the app or through My Pages, you will have access to a smoother parking experience.  Through the app You can activate Complete in several ways through the app. * Through 'Parkster Complete' under 'More'. You will receive detailed information about Complete, cost, and an option to activate. * Through 'Family Account' under 'More' and via the Family Account icon in the parking view. You will receive a pop-up with brief information about Complete, cost, and an option to activate. * Through the 'Send receipt' button under a receipt. You will receive a pop-up with brief information about Complete, cost, and an option to activate. Through My Pages 1. Log in to My Pages and go to 'Complete' further down on the homepage. 2. Click on 'Activate Complete'.

Members can choose to leave the Family Account at any time, and the administrator will be automatically informed via email. Parkster Cpmplete will remain activated even after leaving the family account. If you wish to deactivate Complete, you can do so separately via the app or My Pages. Leave the family account via the app 1. Click on 'More' and select 'Family Account'. 2. Click on 'Leave Family Account'. Leave the family account via My Pages 1. Log in to My Pages and go to the 'Plus' tab under 'Settings - Private'. 2. Click on 'Leave the family'.

When registering a new account with Parkster, you have the opportunity to choose which type of account you wish to use. Please note that the choice will apply to all parking sessions. Of course, it is possible to change the type of account later on. Parkster Complete Do you want an even smoother parking experience? With the account type Complete, you can take advantage of smart features that make your parking expeexperience even smoother. A fee of 5 SEK will be added for each completed short-term parking session where the ticket cost exceeds 0 SEK. With Complete you can: * Receive a notification if you leave the parking lot without ending your parking session * Possibility to pay directly after your parking has ended (or choose to pay monthly) * Park with Parkster abroad * Have a Family Account - all family expenses on one invoice * Participate in Parkster's contributions to the environment Parkster Neutal For those who want to park cost-neutrally. If you just want to park without any of our extra features, then this account is for you. Want to know how to create an account with Parkster? Read more here.

With Parkster, you can park and pay from a single Parkster account - in all countries where Parkster operates! Currently, parking abroad (from the same account) is only possible with a Private Account and Parkster Complete. Start a Ticket Abroad 1. Find the parking space via the map view or by entering the zone code 2. Select the desired stop time on the ticket by moving the slider or clicking on the time displayed for the automatic stop time 3. Press "Continue" and select the vehicle that the ticket will apply to 4. Activate Parkster Complete if you haven't done so already 5. Choose your preferred payment method (if this is your first time parking abroad) -> start the parking All costs are recorded in the local currency of the country where the parking takes place. Example: A German customer parks in Sweden ➡️ the parking fee is charged in SEK. If you have a Swedish account and wish to park in Germany and Austria, you can choose from the following payment methods: * Card payment * Apple Pay / Google Pay * PayPal If you already have a private account with Parkster and have previously had post-payment, you will need to choose direct payment if you wish to park abroad. If you have outstanding costs from previous parking instances, a final invoice will be created for these fees. When you park abroad for the first time, you need to accept the country's user agreement and privacy policy. This is only required once per country.