My account
A collection of 10 articles
I have forgotten my password. How do I get a new one?
You can reset your password by clicking here. Enter the email address linked to
your account and await an email for further information.
You can also reset your password via SMS.
Send the word password to the number 0707131415 to receive a new password via
SMS.
I need a receipt for my employer, where can I find it?
If you want a summary of selected parking tickets to submit to your employer,
you can do this via My Pages. Receipts and historical parking tickets can be
found under 'Parking/Tickets'.
Want to make the reporting even easier? You have the option to park via At work,
which means that all your work-related parking tickets will be on a separate
invoice from your private parking tickets. Super convenient for both you and
your employer!
Would you like to email receipts to yourself directly via the app? Then Parkster
Plus is your new friend!
My account is blocked, what should I do?
If your account is blocked, it may be due to an overdue invoice.
You can always view all your invoices via My Pages. There you can check the
status of your invoices such as whether they are marked as Paid or Unpaid. You
can also access the invoices digitally, regardless of the payment method.
If your account is blocked despite all invoices being marked as paid, please
contact us at kundtjanst@parkster.se or 0775 - 33 30 30 and we will investigate
what may have occurred.
I want to close my account, how do I do that?
It's unfortunate that you want to close your account at Parkster 😭
When you are logged in via My Pages, you can close your account by clicking on
'Close account'. You can also close the account via the app under My Pages in
the menu.
In order to close your account, you can not have any ongoing parking, unpaid
invoices, or active subscriptions. When you close your account, it will
disappear permanently and the action cannot be undone.
How do I create an account with Parkster?
Create an account via the app
1. Download the app from the App Store or Google Play - search for Parkster
2. Open the app and tap 'Get Started!'
3. Go to 'More' in the menu
4. Click on 'Select payment'
5. Click on 'Create Parkster account' and fill in your details, then verify
yourself with BankID
Create an account via SMS
When you SMS-park for the first time, an account is created automatically.
1. Enter the zone code, registration number, and social seciruty number in a
text message and send it to 0707-13 14 15. Ex. 12345 ABC123 7106061325.
2. Upon receiving a confirmation receipt, parking is started and the account is
created.
Where can I find My Pages
At My Pages, you can view your parking history, add more vehicles, print
receipts, change payment method, update your contact information and more.
My Pages in the app
1. Click on More in the menu at the bottom right
2. Then click on My pages --> Manage your account
3. Now you are at My Pages and can access all the information linked to your
account
My Pages via the website
1. Click on Sign in in the top right corner
2. Log in with your email/mobile number and the password you chose when
creating your account
3. Now you are on My Pages and can access all the information linked to your
account
You can also log in to My Pages via our website by clicking here.
Can I have multiple accounts with the same email?
At the moment you can only have one account per email address.
My licence plate number is blocked, what should I do?
If your licence plate is blocked, it may be due to overdue invoices. You can
always check your invoices via My Pages or through the app under My Pages in the
menu.
If all invoices are paid, please contact us via kundtjanst@parkster.se or 0775 -
33 30 30 and we will investigate the cause of the blocking.
Can I have multiple email addresses registered at the same account?
You can only have one email address registered per Parkster account.
If there are more people in the household and you want to collect all parking
fees on one invoice, we have the solution for you! With Family Account, which is
one of our smart features in Parkster Plus, you can invite up to 3 family
members and collect your parking costs on one invoice.
I have moved, how do I update my address details with you?
If you wish to update your address or contact information, you can do so via My
Pages.
You can log in through the website or the app under My Pages in the menu.